Contact Us

CONTACT US

Velora customer support is available by email.

Email: support@veloraeveryday.com

ORDER SUPPORT
For the fastest help with an existing order, include:
- your order number
- the email address used at checkout
- a clear description of your question
- photographs or video if an item arrived damaged, defective or incorrect

RETURNS
Contact us before sending any item back. Return locations vary by product and destination. We will provide the correct instructions after reviewing your request.

DELIVERY QUESTIONS
If you are asking about delivery, include your order number and check the tracking link in your shipping confirmation first. If tracking has not updated for more than 30 days, let us know so we can investigate.

PRIVACY
Velora does not publish a private residential address or personal mobile number. Customer enquiries are handled by email so they can be recorded and routed accurately.

Velora is operated by DLO Projects Pty Ltd, Australia.