Refund policy

VELORA RETURN & REFUND POLICY

Last updated: 27 August 2026

We want every Velora order to arrive as expected. Please read this policy before requesting a return, replacement or refund.

REQUEST WINDOW
Contact support@veloraeveryday.com within 7 calendar days after delivery. Include your order number and a clear description of the issue. For damaged, defective or incorrect items, include clear photographs or video of the item, packaging and shipping label so we can assess the claim promptly.

DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS
If an item arrives damaged, defective or materially different from what you ordered, contact us within the request window. Once verified, we will provide an appropriate remedy, which may include replacement, partial refund or full refund. If tracking has not updated for more than 30 days, contact us so we can investigate the shipment.

CHANGE-OF-MIND RETURNS
Change-of-mind returns may be accepted when requested within 7 calendar days after delivery. The item must be unused, unworn, unwashed and in its original condition and packaging. You are responsible for the cost of tracked return shipping for a change-of-mind return. Original shipping charges are not refundable unless required by law.

For hygiene reasons, worn swimwear and used insoles or other personal-wear items cannot be returned for change of mind. This does not limit your rights if an item is faulty, unsafe or not as described.

RETURN AUTHORISATION
Do not send an item back before contacting us. Return locations depend on the product and destination and may change. We will provide the correct return instructions and address after approving the request. Items sent to an unauthorised address may be delayed or refused.

NON-RETURNABLE ITEMS
We cannot accept returns for gift cards, personalised items, items damaged through misuse, or items returned outside the approved process, except where consumer law requires otherwise. Orders that cannot be delivered because the customer supplied an incorrect or incomplete address may not qualify for a refund or replacement.

REFUNDS
We will notify you after the returned item or supporting evidence has been reviewed. Approved refunds are issued to the original payment method. Please allow up to 10 business days after approval for processing; your bank or card provider may take additional time to post the credit. If more than 15 business days have passed since approval, contact support@veloraeveryday.com.

CANCELLATIONS AND ADDRESS CHANGES
Contact us as soon as possible. We cannot guarantee a cancellation or address change after an order has entered processing or fulfilment.

AUSTRALIAN CONSUMER LAW
Nothing in this policy excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.

CONTACT
Velora
support@veloraeveryday.com
https://veloraeveryday.com