FAQ
FREQUENTLY ASKED QUESTIONS
What does Velora sell?
Velora offers a focused range of practical everyday products selected for usefulness, comfort and value. Current products are fulfilled by Tradelle.
Where do you ship?
We currently ship to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Japan, Luxembourg, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, the United Kingdom and the United States. Eligibility is confirmed for the delivery address at checkout.
How much is shipping?
Current rates are: Hong Kong SAR $6.99; Singapore and the United Kingdom $8.99; Ireland $9.99; Australia, Japan, Poland, Portugal, South Korea and Sweden $10.99; Denmark, Germany, Spain and the United Arab Emirates $11.99; Belgium, Canada, Czechia, New Zealand and the United States $12.99; Luxembourg and Switzerland $13.99; Finland, Italy and the Netherlands $14.99; Austria and Norway $15.99; and France $17.99. Rates are in USD and confirmed at checkout. We do not currently offer Express shipping or an automatic free-shipping threshold.
How long will delivery take?
Orders are normally released to our fulfilment partner within 12–24 hours after payment confirmation. Estimated total delivery ranges vary by destination, from 2–4 business days for Hong Kong SAR up to 8–16 business days for the United Arab Emirates. Most supported destinations are estimated at 4–13 business days. These are estimates, not guarantees; see our Shipping Information and Shipping Policy for the destination-by-destination ranges.
Will I receive tracking?
Yes, when the fulfilment partner provides a tracking number, Shopify emails it to the address used at checkout. The first carrier scan can take additional time to appear. One order may arrive in separate parcels.
Will I pay customs duties or taxes?
Any taxes or duties collected by Velora are shown at checkout. Where they are not collected, a destination authority or carrier may request payment, identification or tax information. Customers are responsible for lawful import requirements and charges not collected by Velora.
Can I change or cancel an order?
Email support@veloraeveryday.com immediately. We will try to help, but changes or cancellations cannot be guaranteed after fulfilment begins.
What if my parcel is delayed, lost or damaged?
If tracking has not updated for more than 30 days, or an item arrives damaged, contact support@veloraeveryday.com with your order number and supporting evidence. We will investigate and provide an appropriate remedy under our Return & Refund Policy and applicable law.
How do returns work?
Contact support@veloraeveryday.com within seven days of delivery before sending anything. Returns require prior authorisation and the approved return destination may vary by order. See our Returns & Refunds page and Return & Refund Policy for full details.
How can I contact Velora?
Email support@veloraeveryday.com. We aim to respond within two business days.