Privacy policy
VELORA PRIVACY POLICY
Last updated: 29 August 2026
DLO Projects Pty Ltd, trading as Velora (“Velora”, “we”, “us” or “our”), operates veloraeveryday.com and related services. This policy explains how we collect, use, disclose and protect personal information when you browse our store, create an account, place an order or contact us.
INFORMATION WE COLLECT
We may collect identifiers and contact details, including your name, email address, telephone number, billing details and delivery details; order, payment and transaction details; account and customer-service records; device, browser, network and usage information; marketing preferences; and information you choose to provide. Payments are processed by providers such as Shopify Payments and PayPal. Velora does not store complete payment-card details.
HOW WE COLLECT INFORMATION
We collect information directly from you, automatically through cookies and similar technologies, and from service providers that support our store, payments, fraud prevention, delivery, analytics and customer service.
HOW WE USE INFORMATION
We use personal information to operate the store; process, fulfil and support orders; provide accounts and order updates; process payments, refunds and returns; prevent fraud and protect security; respond to enquiries; comply with legal obligations; improve our services; and, where permitted or with consent, send marketing communications. You can unsubscribe from marketing at any time.
DISCLOSURE AND SERVICE PROVIDERS
We may share information with Shopify and providers involved in payments, fraud prevention, hosting, analytics, communications, customer support, shipping, fulfilment and professional advice. We may also disclose information where required by law, to protect legal rights or in connection with a lawful business transaction. We do not sell personal information for money.
INTERNATIONAL PROCESSING
Our providers and fulfilment partners may process information in Australia, the United States and other countries. Where required, we use reasonable safeguards for cross-border handling of personal information.
COOKIES AND CHOICES
We use necessary cookies to operate the store and may use analytics or advertising cookies subject to applicable consent requirements. Available cookie and data-sharing choices can be accessed through the store’s privacy controls. Browser settings can also restrict cookies, although some features may not work correctly.
RETENTION AND SECURITY
We retain personal information only as reasonably necessary for the purposes described above, including legal, accounting, fraud-prevention and dispute-resolution requirements. We use reasonable administrative, technical and organisational safeguards, but no system is completely secure.
YOUR RIGHTS
Depending on where you live, you may have rights to access, correct, delete, restrict or object to processing of personal information, withdraw consent, opt out of certain sharing or marketing, or receive. aportable copy. To make. arequest, email support@veloraeveryday.com. We may verify your identity before acting. You may also complain to the Office of the Australian Information Commissioner or another applicable regulator.
CHILDREN
Our store is not directed to children who cannot lawfully consent to the processing of their information. If you believe a child has provided personal information without appropriate permission, contact us.
THIRD-PARTY LINKS
Our services may link to third-party websites. Their privacy practices are governed by their own policies.
CHANGES
We may update this policy to reflect operational, legal. orregulatory changes. The current version and effective date will. bepublished on this page.
CONTACT
Privacy contact: Velora Customer Support
Legal entity: DLO Projects Pty Ltd, trading as Velora
Email: support@veloraeveryday.com
Website: https://veloraeveryday.com