Returns & Refunds

RETURNS & REFUNDS

START A REQUEST
For a change-of-mind return, email support@veloraeveryday.com within 30 calendar days after delivery. Include your order number and a clear description of the request. For damaged, defective or incorrect items, contact us as soon as practicable. This 30-day window does not limit your rights under the Australian Consumer Law or other applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
If available, send clear photographs or video of the item, packaging and shipping label to help us assess the issue. After review, an appropriate remedy may include replacement, partial refund or full refund.

CHANGE-OF-MIND RETURNS
We accept change-of-mind returns requested within 30 calendar days after delivery, subject to the conditions below. The item must be unused, unworn, unwashed and in its original condition and packaging. The customer pays tracked return shipping. Original shipping charges are not refundable unless required by law.

For hygiene reasons, worn swimwear and used insoles or other personal-wear items cannot be returned for change of mind. Your rights for faulty, unsafe or misdescribed products are not affected.

WAIT FOR AUTHORISATION
Do not send an item back before contacting us. The correct return facility depends on the product and destination and may change. We will provide the address and instructions after approval.

REFUND TIMING
Approved refunds are issued to the original payment method. Allow up to 10 business days after approval for processing. Banks and card providers may take additional time to post the credit.

CANCELLATIONS AND ADDRESS CHANGES
Contact us immediately. We cannot guarantee a cancellation or address change after processing or fulfilment begins.

CONSUMER RIGHTS
Nothing here limits rights that cannot lawfully be excluded, including Australian Consumer Law guarantees.

Read our full Return & Refund Policy for complete terms.